Setting Up Credit Memo Request Creation for Chargebacks 

Use

This setup is necessary so that a claim line (defined in resale order format) is mapped to a claim request (business transaction format). Here you define which partner and condition are to be mapped onto which partner function and condition type of the resulting document.

Procedure

In the Implementation Guide (IMG), choose Customer Relationship Management ® Channel Management ® Channel Sales ® Industry Specific Channel Sales ® Channel Sales for Pharma Industry ® Chargeback ® Claim Processing ® Maintain Relevancy for Claim Document Creation Processing.

CMS CB Processes to Transaction Type, Item Category Mapping

Process	Transaction	Item Categories
Credit Memo Request Creation	CMRC
Debit Memo Request Creation	CMDM

 

Creating Credit Memo Requests for Chargebacks: Partner

Application Partner Type	Relevant Partner
Channel Partner	00000001

 

Creating Credit Memo Requests for Chargebacks: Price

Application Price Type	Condition Type
Contract Rate	18CR
Claim Amount	18CL
Wholesale Acquisition Cost Maintained in Contract	18WA

 

Creating Debit Memo Requests for Chargeback: Partner

Application Partner Type	Relevant Partner
Channel Partner	00000001

 

Creating Debit Memo Requests for Chargeback: Price

Application Price Type	Condition Type
Contract Rate	18CR
Claim Amount	18CL
Wholesale Acquisition Cost Maintained in Contract	18WA