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 Assignment Blocks for Complaints & Leads on the BP Overview Page Locate this document in the navigation structure

 

Technical Data

Technical Name of Business Function

CRM_BP_ASSIGNMENTS_CC2

Type of Business Function

Enterprise Business Function

Available As Of

SAP CRM 2007 SP10

Note Note

For more information about activating the business function in this release, see Switch Framework.

End of the note.

Technical Usage

CRM core (BBPCRM)

Application Component

Business Partners (CRM-MD-BP)

Required Business Function

Not relevant

The following new assignment blocks are available with this business function:

  • Assignment block for complaints on the overview page for accounts

  • Assignment block for leads on the overview page for contact persons

Prerequisites

  • You have installed the following components as of the version mentioned:

    Type of Component

    Component

    Is Needed Only for the Following Features

    Software component

    BBPCRM 600 (SP10)

  • In the UI Component Workbench (transaction: BSP_WD_CMPWB), you have defined whether you can preselect the objects displayed in the respective assignment block.

    • You can select a filter for the complaint assignment block in the component BTCOMPLAINT_ASS in the view ComplaintResultList.

    • You can select a filter for the leads assignment block in the component BP_BPBT in the view ContactLeadsOV.

Features

Assignment Block for Complaints

The assignment block is supplied in a closed format and displays complaints for the following accounts:

This applies regardless of the partner function for the account in the complaint.

Assignment Block for Leads

The assignment block is supplied in a closed format and functions in the same way as the existing leads assignment block in the account.