Managing Account Data and Business Agreement Data 

Purpose

The interaction center agent in a utility company can use this business process to process account data or business agreement data.

You can create or change the following data:

●      Account information for persons and organizations

●      Data on contacts

●      Business agreement data

 

Process Flow

The business process runs as follows:

Zusät...

       1.      Display account

       2.      Change account

       3.      System receives replicated data

       4.      Change business agreement

       5.      System receives replicated contract account data