| business data context (CRM-IC) |
A central information storage area in the Interaction Center (IC) WebClient.
The BDC stores data that may be used by different views. It does not store random data such as hit list results. It can contain references to Business Object Layer (BOL) objects or to Business Object Repository (BOR) objects, provided that they are wrapped by a special BOL object.
Functions such as scripting and navigation can use the BDC to copy data from the current interaction into various processes.
The lifetime of the BDC is linked to the interaction: the system refreshes the BDC after each interaction when the agent ends the contact.