Setting Up a Service User for Web Application-SAP CRM Connectivi (SAP Library - SAP CRM: Business Scenario and Business Process Configuration) Connectivity

Setting Up a Service User for Web Application-SAP CRM Connectivity

Use

You need service users to provide the anonymous remote function call (RFC) stateless connection between your backend SAP CRM system and your Web-based applications. These service users, along with the dialog users and their authorization roles, enable customers and employees to enter your Web applications and carry out tasks. You need one service user per Web application to enable connectivity.

Prerequisites

You have installed and configured CRM Web Channel Web-based applications.

Procedure

You create a service user in your backend SAP CRM system and assign it to the Web-based application as follows:

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1. In your SAP CRM system in the SAP Easy Access Menu, choose Architecture and Technology ® System Administration ® User Maintenance ® Users (transaction SU01).

2. Create a user of the type Service User and enter all required data.

3. Assign the appropriate service user authorization role to the user on the Roles tab page.

For a list of service user roles for the various Web-based applications, see Authorization Roles in CRM Web Channel.

4. Save your entries.

5. Log on to Extended Configuration Management (XCM) for the Web-based application for which you have created this service user at: http://<server>:<port>/<appname>/admin/xcm/init.do

6. Navigate to Start ® General ® Components ® Customer ® jco. Create a new component configuration for the jco component. Adjust the following parameters:

○ user

Enter the user ID that you created for the service user in your backend system.

○ passwd

Enter the password that you created for the service user in your backend system.

Note

For more information on configuring a component configuration, see Extended Configuration Management (XCM).

7. Save your entries.

8. Check the configuration using the Run Test button.

Result

The stateless connection between your backend SAP CRM system and the Web-based application has been established. When you create a user and they log on to the application, the Web-based application will call the backend SAP CRM system, verify the user’s details, and the user will be able to enter the application.