You can define the basic settings for the claim objects (transaction types). These settings include whether the claim type is relevant for the trade promotion management or market development funds business scenario. These settings also include status types for claims and approval settings.

 Customer Relationship Management Claims Management Define Basic Settings for Transaction Types

You can define the priorities for claim objects, and assign them to the claim objects.

 Customer Relationship Management Claims Management Define Priorities for Claims

 Customer Relationship Management Claims Management Assign Priorities to Transaction Types

You can define the reasons why a claim amount or reimbursement rate was changed. You can then assign these reasons to the claim objects.

 Customer Relationship Management Claims Management Define Reasons for Changes to Amounts or Reimbursement Rates

 Customer Relationship Management Claims Management Assign Reasons for Change to Transaction Types

You can assign one or more expense types to claim transaction types.

 Customer Relationship Management Claims Management Assign Permitted Expense Types to Transaction Types

You can configure how approvals are handled in the system.

 Customer Relationship Management Claims Management Approvals

There are standard workflow settings for SAP Business Workflow that you can implement, and specific settings for claims management.

 Customer Relationship Management Claims Management Workflow

You can configure the settings for the validation sheet.

 Customer Relationship Management Claims Management Validation Sheet

You can define the fund determination settings and assign availability control (AVC) profiles.

 Customer Relationship Management Claims Management Funds Determination

 Customer Relationship Management Claims Management Funds Availability Control