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Function documentationDispute Management Locate this document in the navigation structure

 

Note Note

Dispute Management is part of SAP ERP and is only valid for the TPM scenario.

End of the note.

You use SAP Dispute Management to manage open account receivables (AR) items. To track and resolve disputed AR items, you can create dispute cases that collect the data you need to process the case. However, there are cases where the processing of the dispute case is not carried out in SAP Dispute Management, but in an external application. For example, trade claims are processed in the CRM application by users working with Trade Promotion Management (TPM).

Dispute cases are created or changed in SAP Dispute Management. SAP Dispute Management passes the control of the dispute case to the external application.

The external application can return control of the dispute case to SAP Dispute Management. SAP Dispute Management can notify the external application if the dispute amount changes.

Prerequisites

Customizing in SAP CRM

Select FSCM Dispute Management System

You can select the ERP system that runs the dispute management application that you want to connect to the SAP CRM system.

  Customer Relationship Management   Claims Management   Select FSCM Dispute Management System  

Note Note

You also need to ensure that Claims Management is integrated with ERP, in accordance with SAP Note 1069410

End of the note.

Map Dispute Case Types to Transaction Types

You can you map the dispute case type from the ERP system to the claim type in the CRM system.

  Customer Relationship Management   Claims Management   Map Dispute Case Types to Transaction Types  

Define Note Types for Claim Submission

You can define which note type for a claim submission is used to display the notes from a dispute case.

  Customer Relationship Management   Claims Management   Define Note Types for Claim Submission  

Dispute Management Customizing in SAP ERP

Navigate to:

  Financial Supply Chain Management   Dispute Management   Dispute Case Processing   Transfer to External Applications  

Run the following program periodically to transfer dispute cases to CRM:

UDM_PUBLISH_DISPUTE_CASES

More Information

For more information on creating dispute cases, see SAP Library for SAP Dispute Management for FI-AR (FIN-FSCM-DM) on SAP Help Portal at http://help.sap.com.