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Role Role: ep.bp_crm.chm-pm.CHM-PM

 

Channel partners are responsible for managing the relationship with consumers and with the brand owner. You can use the functions delivered with this role to help partner managers fulfil their tasks and meet their challenges.

Partner managers' counterparts at brand owners are channel managers.

Business Benefit

In addition to the scenarios and processes that are supported in the CRM WebClient UI, the SAP NetWeaver Portal component supports the following business content and processes:

  • Knowledge management capabilities of SAP NetWeaver Portal, enabling management of structured and unstructured content

  • iViews from CRM Web Channel, supporting sales processes for business-to-business and business-on-behalf

  • SAP Biller Direct capabilities, providing electronic bill presentment and payment

  • Live support capabilities of SAP CRM, providing online assistance to partners

For more information about the functions supported in the CRM WebClient UI, see Partner Channel Management.

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