Channel managers are responsible for managing their channel-partner base and the collaborative processes with their channel partners. You can use the functions delivered with this role to help channel managers fulfil their tasks and meet their challenges.
Channel managers' counterparts at channel partners are partner managers.
In addition to the scenarios and processes that are supported in the CRM WebClient UI, the SAP NetWeaver Portal component supports the following business content and processes:
Knowledge management capabilities of SAP NetWeaver Portal, enabling management of structured and unstructured content
iViews from CRM Web Channel, supporting sales processes for business-to-business and business-on-behalf
SAP Biller Direct capabilities, providing electronic bill presentment and payment
Live support capabilities of SAP CRM, providing online assistance to partners
For more information about the functions supported in the CRM WebClient UI, see Partner Channel Management.
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