Setting Up Credit Memo Creation for Chargebacks 

Use

The following IMG activities are only relevant for the Contract Management scenario for Pharma.

Billing activities are carried out in SAP R/3. The SAP CRM system needs to replicate the claim request to SAP R/3. You must maintain the following Customizing activities in SAP R/3 to create the billing document and send the output back to the SAP CRM system.

Procedure

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       1.      Maintain the following IMG activities and Customizing tables listed below in the SAP Solution Manager for setting up credit memo creation for chargebacks.

       2.      In addition, maintain the view CMSV_RFC_DES_QUE, by choosing System ® Services ® Table Maintenance ® Extended Table Maintenance.

       3.      On the SAP Easy Access Screen, maintain messages by choosing Tools ® ABAP Workbench ® Development ® Programming Environment ® Messages.