Entering Payment Authorizations in Interaction Center 

Purpose

The Interaction Center agent can use this business process to create payment data for a business partner, change or delete existing payment data, assign new payment data to business agreements, and enter payment authorizations.

Process Flow

The business process runs in SAP CRM:

...

       1.      Identify account

       2.      Identify business agreement

       3.      Select payment data

       4.      Change payment data

       5.      Add payment data

       6.      Assign payment data to business agreement

       7.      Save payment data changes

       8.      Replicate changes to FI-CA

       9.      Accept payment authorization

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