Service Resource Planning
Integration with Service Order Items
Integration with cProjects
Multilevel Staffing of Project Roles
Integration with SAP ERP HCM
Authorizations
Find and Rank
Personalization
Resources
Maintain Employees
Maintain Service Providers
Overtime and Capacity Rules
Searching for Resources
Find Suitable Demands
Resource View
Weekly View
Gantt View
Service Arrangements
Service Arrangements for Employees
Service Arrangements for Service Providers
Service Arrangement Detail
Availability
Capacity
Service Area
Qualifications
Change History for Service Arrangements
Demands
Searching for Demands
Find Suitable Resources
Time Allocations
Time Allocation: Basic Availability
Time Allocation: Extraordinary Availability
Initial Load of Time Allocations
Assignments
Scheduling and Schedule Strategies
Create and Maintain Assignments
Replace Resource
Notify Resources
Alerts and Messages
Alert List
Messages
Analytics
Groupware Integration
Data Flow from the WFD Server to Groupware
Data Flow from Groupware to the WFD Server