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Procedure documentationActivities in Customizing BI ICM Interface in ERP (ICM) Locate this document in the navigation structure

 

You must create an ICM application that references the CRM and BI data objects created in earlier steps. You create an ICM application as part of the ICM application construction process. This process allows you to associate selected business objects/subjects and fields to specific processes within ICM. When you generate the ICM application, tables that are specific to the fields you selected are generated internally within ICM. In essence, this process creates an application that is specific to your implementation. This application then "lives" within the framework of ICM.

Prerequisites

You have performed the following activities:

  • Defined the BI InfoCube or ODS table and query.

  • Completed the necessary CRM configuration activities prior to creating your ICM application necessary to transfer BI data to ICM.

If you previously created the RFC destination for the ICM engine, you can access Customizing within the ERP (ICM) system through Customizing for the CRM system, by choosing:   Customer Relationship Management   Incentive and Commissions Management   BI-ICM Transfer of BI Data to ICM   ICM Engine Settings.  

Procedure

  1. In Customizing for the ERP (ICM) system, construct the commission application by choosing:

      Commissions   Application Administration   General Settings   Design Adjustment of Commission Application   Commission Application Construction  

    The CRM Transfer Application process only generates the field offering in the ERP Data Dictionary. It does not automatically offer the fields in the ICM application construction view. You use this step to drag and relate the fields in the Object Type and Field Selection view.

    1. In the Display Design of Application, choose Increase Selection.

      This allows you to enter the field offering structure name written to the ERP Data Dictionary. The field offering structure name has the format: ICM application name_CRM transfer application name_query ID

      Note Note

      There is one structure per ICM application and query. You can find the structure name at the end of the field offering generation log. See Activities in Customizing BI ICM Interface in SAP CRM.

      End of the note.

    2. Enter the structure name and choose Enter.

      ICM populates the view with all of the fields of the structure.

    3. Drag and relate the various ICM processes shown on the right-hand panel of the ICM application construction tool.

  2. In Customizing for the ERP (ICM) system, generate the commission application, by choosing:

      Commissions   Application Administration   General Settings   Commission Application Generation  

    You use the ICM application construction tool to generate the commission application. For more information about commission applications, refer to the SAP Help Portal for SAP ERP, by choosing:   SAP   Library   SAP R/3 Enterprise Applications   Financials   Incentive and Commission Management  .

  3. In Customizing for the ERP (ICM) system, configure the ICM application, by choosing :   Commissions   Application Administration   General Settings  

    To configure the ICM application to meet your implementation requirements, see the Customizing information in the IMG .

Result

You have successfully implemented and configured your ICM application for use within the transfer of BI data to ICM.