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Background documentationMaintaining Fields for Customer Enhancement Extraction Locate this document in the navigation structure

 

If your organization requires additional customizing support, you can add additional fields for the commission application you have created using the CRM ICM preconfiguration .

  1. You can enhance the standard offering of CRM fields so that they can be used inside the ICM engine for your organization's specific requirements. You do this in Customizing in CRM, by choosing:   Customer Relationship Management   Incentive and Commission Management   CRM-ICM Transfer of CRM Documents to ICM   ICM Engine General Settings   Maintain Fields for Customer Enhancement of Transfer  .

  2. After you have established your organization's specific requirements to ICM in ERP, you will need to do the same in CRM. You do this in Customizing in CRM, by choosing:   Customer Relationship Management   Incentive and Commission Management   CRM-ICM Transfer of CRM Documents to ICM   CRM - General Settings   Maintain Fields for Customer Enhancement of Transfer  .