SAP Library - Enhanced Customer Service and Sales Processes in the IC

Start Level 1 Node: Enhanced Customer Service and Sales Processes in the IC

Enhanced Customer Service and Sales Processes in the IC

End Level 1 Node: Enhanced Customer Service and Sales Processes in the IC

Start Level 2 Node: Information Help Desk

Information Help Desk

End Level 2 Node: Information Help Desk

Start Level 2 Node: Identifying Account for Utility Service Processes

Identifying Account for Utility Service Processes

End Level 2 Node: Identifying Account for Utility Service Processes

Start Level 2 Node: Managing Account Data and Business Agreement Data

Managing Account Data and Business Agreement Data

End Level 2 Node: Managing Account Data and Business Agreement Data

Start Level 2 Node: Managing Service Locations

Managing Service Locations

End Level 2 Node: Managing Service Locations

Start Level 2 Node: Utility Product Proposal in the Interaction Center

Utility Product Proposal in the Interaction Center

End Level 2 Node: Utility Product Proposal in the Interaction Center

Start Level 2 Node: Customer Data Overview (Including Service Locations, Contracts)

Customer Data Overview (Including Service Locations, Contracts)

End Level 2 Node: Customer Data Overview (Including Service Locations, Contracts)

Start Level 2 Node: Displaying the Credit Risk Rating

Displaying the Credit Risk Rating

End Level 2 Node: Displaying the Credit Risk Rating

Start Level 2 Node: Managing Utility Contracts in the Interaction Center

Managing Utility Contracts in the Interaction Center

End Level 2 Node: Managing Utility Contracts in the Interaction Center

Start Level 2 Node: Managing Utility Quotations in the Interaction Center

Managing Utility Quotations in the Interaction Center

End Level 2 Node: Managing Utility Quotations in the Interaction Center

Start Level 2 Node: Entering Meter Readings

Entering Meter Readings

End Level 2 Node: Entering Meter Readings

Start Level 2 Node: Change to Budget Billing Plan

Change to Budget Billing Plan

End Level 2 Node: Change to Budget Billing Plan

Start Level 2 Node: Restructuring

End Level 2 Node: Restructuring

Start Level 2 Node: Bill Information and Bill Correction

Bill Information and Bill Correction

End Level 2 Node: Bill Information and Bill Correction

Start Level 2 Node: Processing Account Inquiries in Interaction Center

Processing Account Inquiries in Interaction Center

End Level 2 Node: Processing Account Inquiries in Interaction Center

Start Level 2 Node: Processing Credits in Interaction Center

Processing Credits in Interaction Center

End Level 2 Node: Processing Credits in Interaction Center

Start Level 2 Node: Entering Payment Authorizations in Interaction Center

Entering Payment Authorizations in Interaction Center

End Level 2 Node: Entering Payment Authorizations in Interaction Center

Start Level 2 Node: Managing Processing Locks in Interaction Center

Managing Processing Locks in Interaction Center

End Level 2 Node: Managing Processing Locks in Interaction Center

Start Level 2 Node: Malfunction/Service Notification

Malfunction/Service Notification

End Level 2 Node: Malfunction/Service Notification

Start Level 2 Node: Complaints Processing with Interaction Center

Complaints Processing with Interaction Center

End Level 2 Node: Complaints Processing with Interaction Center

Start Level 2 Node: IT Help Desk

End Level 2 Node: IT Help Desk

Start Level 2 Node: Billing Analytics

Billing Analytics

End Level 2 Node: Billing Analytics