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You can use any communication channel to notify resources about assignments.

Integration

The system automatically uses the standard communication data when notifying resources about assignments. If no standard communication data is defined, the system uses the first address it finds.

Prerequisites

The following prerequisites must be fulfilled:

  • You have created SAP Smart Forms, by entering the transaction SMARTFORMS in the SAP Easy Access screen.

  • In Customizing for Customer Relationship Management, you have defined the templates that you use to contact resources, by choosing   Workforce Deployment   Service Resource Planning   Basic Settings   Define Smart Forms  .

  • If you use Groupware, you have activated Groupware notification of resources in Customizing for Customer Relationship Management, by choosing   Workforce Deployment   Service Resource Planning   Basic Settings   Set Groupware Message Distribution  .

    Note Note

    Only internal employees can use notification via Groupware.

    End of the note.

  • You have defined communication channels for the resource.

Activities

You can notify resources by e-mail, or using the Groupware calendar. The text of the messages is derived from Smart Forms. Depending on the different communication channels (e-mail, fax, pager, SMS), you can modify the basic data, if required, to meet your specific communication requirements.

Example

Dear <resource name>,

The demand data is as follows:

Start date: 09.06.2006

End date: 30.11.2006

Description: Project leader

Effort: 10 days