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Function documentationCancellation of Billing Locate this document in the navigation structure

 

You can reverse billing by canceling billing documents, for example, if a customer invoice is incorrect or if errors occurred during billing.

Prerequisites

You have made the following settings in Customizing for Customer Relationship Management, by choosing   Billing   Define Billing Types  :

  • You have assigned a number range interval so that the system can assign a document number when creating cancellation documents.

    In the standard system configuration, the cancellation number range is identical to the number range for regular billing documents.

  • You have made settings to control the copying of items from the billing document to the cancellation document.

Features

Cancellation can take place as follows:

  • Manually

    You can cancel billing documents manually in the CRM WebClient UI on the Billing Document page.

  • Automatically

    When a business transaction item is canceled, the corresponding item is automatically canceled in the billing document.

Activities

During cancellation, the system tries to reverse the entire billing document, including all of its items, as follows:

  1. Creates a cancellation billing document containing the same values as the original billing document

  2. Changes the status of the canceled billing document to Document Canceled and Closed.

  3. Creates new entries in the billing due list so that billing can take place again.

  4. Transfers the cancellation document data to accounting, to reverse posted amounts. Whether or not cancellation information is transferred depends on the transfer status of the canceled billing document on header level, as shown in the following table:

    Transfer to Accounting Status

    System Action

    Not Transferred

    Blocked for Transfer

    Not Relevant for Transfer

    The system sets the transfer status of the canceled billing document and the cancellation document to Document Canceled and Closed.

    No data is transferred to accounting.

    Being Transferred

    The system issues an error message as the billing document cannot be canceled during transfer.

    Transferred

    The transfer status of the canceled billing document remains unchanged.