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Background documentationDates in Service Orders and Service Order Quotations Locate this document in the navigation structure

 

Date settings that you make in Customizing enable the relevant dates for business transactions to be calculated automatically.

You make date settings in Customizing for Customer Relationship Management, by choosing   Basic Functions   Date Management  . You use a date rule to define date types and assign these date types to a date profile.

The following table shows the most important predefined date types for the standard service transaction types:

Transaction Type

Date Profile

Date Type

Service order template (SRVT)

SRV_TEMPLATE

Valid From (VALIDFROM)

Valid To (VALIDTO)

Service order quotation (SRVQ)

SRV_QUOT

Valid From (QUOTSTART)

Valid To (QUOTEND)

Service order (SRVO)

SRV_HEADER01

Requested Start (SRV_CUST_BEG)

Requested End (SRV_CUST_END)

The following table shows the most important predefined date types for the standard item category “SRVP”:

Item Category

Date Profile

Date Type

Comment

Service Item (SRVP)

SRV_SLA_ITEM

First Response By (SRV_RFIRST)

To Do By (SRV_RREADY)

These dates determine response times for a service order item if a service level agreement exists in a valid contract.

You can modify the standard definitions as required.

More Information

Date Management