Date settings that you make in Customizing enable the relevant dates for business transactions to be calculated automatically.
You make date settings in Customizing for Customer Relationship Management, by choosing
. You use a date rule to define date types and assign these date types to a date profile.The following table shows the most important predefined date types for the standard service transaction types:
Transaction Type |
Date Profile |
Date Type |
---|---|---|
Service order template (SRVT) |
SRV_TEMPLATE |
Valid From (VALIDFROM) Valid To (VALIDTO) |
Service order quotation (SRVQ) |
SRV_QUOT |
Valid From (QUOTSTART) Valid To (QUOTEND) |
Service order (SRVO) |
SRV_HEADER01 |
Requested Start (SRV_CUST_BEG) Requested End (SRV_CUST_END) |
The following table shows the most important predefined date types for the standard item category “SRVP”:
Item Category |
Date Profile |
Date Type |
Comment |
---|---|---|---|
Service Item (SRVP) |
SRV_SLA_ITEM |
First Response By (SRV_RFIRST) To Do By (SRV_RREADY) |
These dates determine response times for a service order item if a service level agreement exists in a valid contract. |
You can modify the standard definitions as required.