Creation of Service Confirmations for Service Tickets 
You can use this report to automatically transfer data from manual time recording in the service ticket into a service confirmation.
Prerequisites
You have assigned a product for each activity description number in Customizing for Customer Relationship Management (CRM), by choosing
Interaction Center WebClient 
Business
Transaction Service Ticket
Define Activity Descriptions 
.You call report CRM_TIMEREP_CREATE_SERVCONF either via transactions SA38 and SE38 or by choosing
System
Services Reporting
in SAP CRM.To create a valid service confirmation with the product, the transaction type and item categories you are using must be suitable for use in service confirmation documents. If necessary, make the corresponding settings in Customizing for Customer Relationship Management by choosing
Transactions Basic Settings
Define Transaction Types and
Transactions Basic
Settings Define Item Categories
. For more information, see the documentation for these activities.
Features
This report evaluates the data that is assigned to activity description numbers. During this process, the product that is assigned to an activity description number is automatically transferred to the service confirmation. For each report, the system can generate a service confirmation for exactly one service ticket.
This report is based on copy control. So, when you execute this report, you create a service confirmation as a follow-up transaction to the corresponding service process.
More Information
For more information about service confirmations, see Service Confirmations.
For more information about copying control, see the Customizing
for Customer Relationship Management under Transactions Basic Settings
Copying Control for Business Transactions
Define Copy Control for Transaction Types
.