Define Quick Searches 
You define searches that can be used as options for finding business objects in the agent inbox of the Interaction Center (IC) WebClient.
Quick searches simplify the process of retrieving and displaying items in the IC WebClient agent inbox.
Prerequisites
Determine the most useful selection criteria for employees using the agent Inbox.
Procedure
On the SAP Easy Access screen, choose 
Interaction Center 
Interaction
Center WebClient Administration
Agent Inbox Define Quick Searches
.
You may select among the following criteria to define your search:
Field Name |
Function |
|---|---|
Main Category |
Examples: e-mails, business transactions |
Assigned To |
Employee assigned to the inbox item |
Priority |
As configured in Customizing |
Status |
Examples: Open, In Process, Completed (depends on Customizing settings) |
Time Period |
Previously defined period of time for selecting messages/items (for example, Last 3 days) |
From / To |
Date range for selecting items |
SAP delivers one Quick Search (0001) that is defined to select My Open Items sorted first by priority, then by category. You can define additional quick searches based on your own selection criteria.
You may use an asterisk (*) as a wildcard to specify the title of a business object that has been derived from the business transaction.
Example
You may define quick searches to retrieve item groups such as:
All overdue items
All items for which you are responsible
All high-priority items