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Process documentationWorkflow for Sending Dialog Tasks to Assigned Agents Locate this document in the navigation structure

 

This workflow sends dialog tasks and work item to the agent assigned to it after all the selected steps in the list have been processed.

Prerequisites

A list with relevant start conditions and the steps to be processed needs to be saved.

Process

Events "ProcessWithError" or "ProcessWithOutError" of BOR object BUS20410 trigger this workflow. The former event is triggered if the process steps were completed but finished with errors which could have occurred because of inconsistent data in the address list or due to improper mapping . The later event is triggered if all the selected steps were completed without any errors as explained above. The workflow executes a task(TS14008000) which is a dialog task and is sent to the inbox of the agent assigned to this task. The task description is changed depending on the event which is responsible for the start of the workflow. On click of his dialog work item from the agent's inbox would open the BP list transaction(CRMD_MKTLIST) and the list for which the dialog was sent is opened in the display mode. The agent can now analyze the application log of the list and determine further process actions.

Technical Execution
Workflow Template

The actual procedure is implemented in the workflow template WS14000129.

Triggering events for the workflow template

This workflow is triggered whenever events "ProcessWithError" or "ProcessWithOutError" of BOR object BUS20410 is raised.

Object Types

This workflow executes method DISPLAY of object BUS20410.

Recommendations

Make a copy of the template WS14000129 and add steps wherever needed to change the business flow.