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Function documentationSetting the Case Search Scenario Locate this document in the navigation structure

 

You can choose the search engine type based on your requirements. The two types are Standard and SAF/TREX, where SAF/TREX is faster and allows the system to handle more complicated search requests. In Customizing choose   Customer Relationship Management   Case Management   Extended Customizing   Define Search Scenario  .

Prerequisites

Before the SAF/TREX search can be used, you need to install TREX and customize SAF accordingly. In Customizing choose   Customer Relationship Management   Enterprise Intelligence   Software Agent Framework   Name and Configure Search Engine  .

After selecting the SAF/TREX search option, case indexes must be built and compiled using the SAF tool for this function to work properly.

Also refer to SAP Note 880200 for more information.