Report Creation

You can create reports in Mobile System Maintenance (MSY) using the following third-party tools:

Crystal Reports
Microsoft Excel

The decision on the tool to be used for reporting depends on the customer. All the reports created or downloaded appears in the Reports component of Mobile Sales.

Prerequisites

If you use business queries as the data source, the required business queries and BDocs exist in CRM.
For more information about creating a business query, see Model a Business Query.
If you use a business content provider as a data source, you have created a business content provider.
For more information, see Business Content Provider.

Process

Using Crystal Reports

Crystal Reports provides an efficient analytical and reporting function. You must install the Crystal Report Designer to be able to create crystal reports.

You can create:

Simple reports
For more information, see Creating Reports Using Crystal Reports.
Super Reports
Super reports allow you to combine two or more reports into a single report.

For more information, see Creating Super Reports Using Crystal Reports.

Using Microsoft Excel

In most cases, Microsoft Office, which includes Microsoft Excel, is available on laptops and PCs where the Mobile Sales application is installed.

You can create:

Simple reports
Allows you to combine data in a single spreadsheet.

For more information, see Creating a Report Using Microsoft Excel.
Super reports
Allows you to create super reports using multiple data sources.

For more information, see Creating a Super Report Using Microsoft Excel.

SAP NetWeaver Business Information reports are also available in Mobile Sales. You cannot, however, create these reports in MSY. These reports contain information about operational and historical data. The download of these reports from SAP NetWeaver BI is automated; this process is triggered and managed in CRM using the MobileBW transaction.