Incentive Processing
Purpose
Incentive plans are maintained within ICM. You use this process to transfer sales transaction data to the ICM incentive plan for commission calculation.
Process Flow
1. Initiate data transfer from SAP CRM (SAP CRM)
You transfer SAP CRM sales transaction data to the ICM application. You use this process step when CRM transaction data is the source for your incentive and commission processing. The transfer can be an automatic extraction or a process that is launched manually.
SAP CRM data transferred to ICM can be acquired from either or both SAP CRM or SAP BW.
2. Initiate data transfer from SAP BW (SAP CRM)
You transfer sales transaction data originating from any SAP or external system and previously transferred to SAP BW to the ICM application. You use this process step when SAP BW is the source for your incentive and commission processing. The transfer can be an automatic extraction or a process that is launched manually.
3. System processes commission cases (SAP R/3)
The ICM application automatically processes the commission cases associated with each sales transaction. If necessary, commission cases can also be processed manually by the commission clerk.
4. Adjust appended commission cases (SAP R/3)
Any errors or documents that require further processing (such as approval) that occur during commission case processing result in Pended Cases. These cases are then corrected by commission clerks within the core ICM application.
5. System posts commission results (SAP R/3)
The system calculates remuneration results and post these results within commission documents.
6. System updates commission results (SAP BW)
The remuneration results are extracted to BW along with CRM sales transactional data and stored together within a CRM-ICM BW InfoCube for further analysis.
7. System stores results data for settlement (SAP R/3)
This commission case processing can be made available for settlement to any of a number of SAP or non-SAP systems such as mySAP Financials A/P, mySAP HR Payroll or a Legacy System. Settlement results can then be further processed by these other systems and ultimately disbursed to the appropriate recipients (employees or partners).