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Function documentationClaims Management Locate this document in the navigation structure

 

Claims management is an application that allows users to create and settle claims. Brand owners and consumer products companies can create and settle claims in the market development funds (MDF) and trade promotion management (TPM) business scenarios respectively. Channel partners can create claims to request reimbursement from brand owners in the MDF business scenario.

Integration

Claims management is integrated with:

  • MDF

  • TPM

  • CRM Funds Management

  • SAP ERP

  • SAP NetWeaver Business Intelligence (SAP NetWeaver BI)

  • Financials

  • Dispute Management

  • Controlling — Controlling Components: Controlling Profitability Analysis, Enterprise Core Profit Center Accounting

Features

  • Claims in the MDF business scenario

    The brand owner and the channel partner can create claims in the MDF business scenario. For more information, see Claims in the MDF Business Scenario.

  • Claims in the TPM business scenario

    The consumer products company can create and settle claims in the TPM business scenario. For more information, see Claims in the TPM Business Scenario.

  • Validation Sheet

    The validation sheet helps you decide whether a customer's claim is valid.

    Note Note

    To use the validation sheet, you must make settings in Customizing for Customer Relationship Management (CRM), by choosing   Claims Management   Validation Sheet  . In particular, you must specify a number range for external IDs (number range CLAVSEXTID) under Define Number Range and a number range for versions (number range CLAVSEIVER) by calling transaction CRMC_CLA_VSEIVER_NR and entering one interval with the following range: 00000000000000000001 - 99999999999999999999.

    End of the note.

  • Claim settlements

    Claims can be processed for payout. For more information, see Claim Settlements.

  • Prepayments

    The consumer products company can create prepayments in the TPM business scenario. For more information, see Prepayments.

  • Chargebacks

    The consumer products company can recover funds from a customer. For more information, see Chargebacks.

  • Write-Offs

    The consumer products company can “write-off” amounts that are either unresolved or uncollectible. For more information, see Write-Offs.

More Information

Authorization Check in Business Transactions