SAP Customer Relationship Management
Business Package
Channel Manager
Partner Manager
Channel Manager (Telecommunications)
Partner Manager (Telecommunications)
Customer
Digital Asset Management
Incentives and Commissions
Business Functions for SAP Customer Relationship Management
Marketing Permission
Assignment Blocks for Complaints & Leads on the BP Overview Page
Service Management 1
Components and Functions
Master Data
Organizational Management in SAP CRM
Territory
Business Partners
Products
Product Packages
Objects
Listings
Partner/Product Range
Product Catalog
Installed Base Management
Warranty Management
Counters and Readings
Solution Database
Contract Object
Basic Functions
Help Center
E-Mail
Worklist
Business Transaction
CRM Access Control Engine
Administration of the CRM Access Control Engine (ACE)
Background of the CRM Access Control Engine (ACE)
Access Rights for Roles
Representation of Existing Relationships in the Organizational M
Partner Processing
Date Management (CRM-BF-DAT)
Text Management
CRM Content Management
Pricing
Billing
Free Goods
Product Configuration
Output Determination
Actions
Template Designer
Survey Tool
Payment Card Processing
Cash on Delivery
Entitlement Management
Funds Management
Claims Management
Campaign Determination
Credit Management
Using External Reference IDs
Multilevel Categorization
Software Agent Framework (SAF)
Web Event Capture and Web Analysis Guide
Reporting
CRM Interactive Reports
Xcelsius Dashboards
Condition Technique
Data Archiving
SAP Business Workflow
SAP Business Workflow
SAP Business Workflow in Business Transactions
SAP Business Workflow in the Sales Transaction
Workflow for Long Texts in Sales Orders
Workflow for Approving Quotations
Workflow for Automatically Releasing Quotations
Workflow for Approving Condition Change for Documents
Workflow for Approving Condition Change for Master Data
SAP Business Workflow in the Service Process
Workflow for Investigations
SAP Business Workflow in Lead Management
Create SAP Business Workflow for Opportunity from Lead
SAP Business Workflow for Lead Processing by Channel Partners
SAP Business Workflow for Credit Management
Workflow for Asynchronous Postprocessing of Transactions
SAP Business Workflow in Marketing
Activating Event Linkage and Assigning Processors for Workflow W
Workflow for Approving Marketing Campaigns
SAP Business Workflow for Processing Incorrect Contact Attempts
SAP Business Workflow in External List Management
Workflow for Processing List Steps
Workflow for Sending Dialog Tasks to Assigned Agents
SAP Business Workflow in Campaign Automation
Send Target Group to Channel
Create Target Group
Create Target Group and Transfer to Channel
Send E-Mails to Employee Responsible
Authorization by Employee Responsible
Add Business Partner to a Target Group
Remove Business Partner from Target Group
Start Target Group Optimization
Transfer Respondent to Channel
Start Media Campaign
Workflow for Approving Digital Assets
SAP Business Workflow in the Interaction Center
Workflow for E-Mail Handling in the Interaction Center (Business
Workflow for Incoming Mail Handling in IC WebClient
Workflow for ERMS
SAP Business Workflow in Grants Management for Grantor
Workflow for Approving Change Requests
Enhancements with the Easy Enhancement Workbench in SAP CRM
UI Framework and Configuration
Web Services
Marketing
Lead Management
Trade Promotion Management
Marketing Projects Management
Personalized Mail
Segmentation
External List Management
Account Planning
Product Proposals
Digital Asset Management
Sales
Account Planning
Activity Management
Opportunity Management
Sales Transactions
Contracts and Agreements
Availability Check
Taxes
Rebate Processing
CRM Incentive and Commission Management
Service
Generic Functions in Service
Service Contracts and Service Plans
Usage-Based Service Contract Management
Warranty Management
Warranty Claim Processing
Product Service Letters
Service Order Templates
Template References
Service Order Quotations
Dates in Service Orders and Service Order Quotations
Service Orders
Dates in Service Orders and Service Order Quotations
Data Exchange for Service Orders: CRM Server # SAP ECC / SAP APO
Web Requests
Complaints and Returns
In-House Repair Orders
Service Confirmations
Service Resource Planning
Case Management
Interaction Center
Interaction Center WebClient
E-Mail Response Management System
Integrated Communication Interface
Software Agent Framework (SAF)
Solution Database
Field
Getting Started with Mobile Applications
Mobile System Maintenance (MSY)
Mobile Sales
Mobile Service
Mobile Client Companion
Setting Up the Mobile Client Companion
Mobile Client Companion Administration
Mobile Sales Online
CRM Web Channel
Partner Channel Management
Service Parts Management (SPM)
SAP CRM for Industries
Business Rule Framework in CRM
Public Sector
Social Services
Grants Management for Grantor in SAP CRM
Functions in the Interaction Center for Financial Customer Care
Telecommunications
Functions in the Interaction Center for Financial Customer Care
Functions for the Telecommunications Industry
Utilities
IS-U/CRM Contract Integration
Functions in the CRM WebClient for Utilities
Financial Services
Account Origination
SAP Leasing
Media
Campaign Management
Intellectual Property Management
High Tech
Channel Sales for High Tech
Pharmaceuticals
Functions for the Pharmaceutical Industry
Automotive
Functions for Automotive
Analytics
BI Content
Business Intelligence
Data Exchange and Mobile Technologies
CRM Integration Services
Controlling the Message Flow and Error Recovery
The CRM Middleware Repository
Mobile Clients
Adapter and Site Types
The Administration Console
Middleware Object Navigator
System Monitoring
CDB Data Archiving Framework
CRM Client Copy Assistant
Activating the CRM Client Copy Assistant
CRM Mobile Technology
Implementation of CRM Mobile Client Applications
Mobile Application Studio
Translation Tool
Calendar Control
Mobile Upgrade Console
Authorization Management Tool (AMT)
Mobile System Maintenance (MSY)
RosettaNet and IDoc Mappings
R/3 ORDERS IDoc Mapping
RosettaNet Mappings
Groupware Integration
Server-Based Groupware Integration
Client-Based Groupware Integration