Sales Order Processing B2B for Occasional
Users in CRM Web Channel
You can use this business process to enable business partners to order products and services quickly and easily via the Web shop. This business process fully integrates your Web shop with SAP CRM, enabling you to efficiently and promptly handle the complete order process, from creating a sales order to delivering the goods to your business partners. The simplified business-to-consumer (B2C) Web shop interface is integrated with business-to-business (B2B) user management to provide an easy-to-use Web shop environment for occasional users, with all the benefits of the B2B user functionality, for example, partner-specific pricing and catalog views.

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1. Select product and add to shopping basket (Web shop)
The customer
browses the product catalog or uses the quick or extended search function to
find the product they wish to buy. The customer can configure the product
using the SAP Internet Pricing and Configurator (SAP IPC). During the
interactive
configuration process, SAP IPC displays the product options that can be
combined, and automatically checks the selected product options are consistent
and complete. The customer can add products to the
favorites and make
use of
product
proposals. The customer adds the product to the
shopping
basket.
2. Order product (Web shop)
The customer creates an order from the shopping basket. The system requires the user to logon to the application, and runs a check to verify the user’s credentials and the system performs a profile check.
3. Select payment method and delivery type (Web shop)
4. System calculates customer-specific pricing (SAP CRM)
5. System checks availability (SAP APO)
The system
runs a
check
on the availability of the product. The system determines if there are any
free goods
available for the product.
6. System calculates tax (US)
7. Send order (Web shop)
8. System performs credit card check (optional)
9. System creates and replicates order to SAP ECC (SAP CRM)
10. System receives and processes order (SAP ECC)
11. System sends order confirmation and status to customer (SAP CRM)
12. System tracks order (optional)
Optionally,
the customer can
track the shipping
of the product and receive further information from an external service
provider. For example, the carrier can display the delivery status.
13. System provides invoice for customer (SAP ECC)
14. View order confirmation, status, and invoice (Web shop)
The customer
can view the status of the order and
display the
invoice. You can use
Billing in CRM or
Billing in
ERP to carry out invoicing.