Service Resource Planning 

Purpose

You use the Service Resource Planning solution to fulfill either project or service order-based scheduling with a limited pool of resources by:

●     Maintaining the availability, skills, job function, and service area of the internal and external resources that you can schedule for a job

●     Locating the resources that best meet your service order or project role demands

●     Assigning the resource to the job that best supports your cost, revenue and utilization goals

Using this process you are able to comply with promised SLA dates, meet emergencies, and maximize resource utilization. Once you assign the resource to the job, you can notify the resource through:

●     Groupware

●     Any available channel; telephone, text message, or e-mail

●     SAP MobileSolutions and Mobile Solutions for Hand Help Applications

 

Implementation Considerations

The Service Resource Planning solution requires elements from both mySAP CRM 5.0 PC UI Application for Service Provider and Employee and WFM Core 2.00 Add-On. Based on this, you must run wfdbp_generate_blue_print to generate missing blue print entries before you can begin running any portion of the Service Resource Planning solution.

The web-based Resource Planning Application (RPA) is available for either project-based demands (cProjects project roles) or service order-based demands (service order items). You can only use one demand type within your implementation. You set the demand type within the SAP IMG by choosing: SAP IMG ® Customer Relationship Management ® Workforce Deployment ® Service Resource Planning ® Basic Settings ® Specify Demand Types for Resource Planning.

 

Integration

If you are:

●     Integrating to mySAP ERP HCM, see Integration to mySAP ERP HCM.

●     Scheduling resources to meet project role demands, see Integration to cProjects.

●     Scheduling resources to service order items, see Integration to Service Order Items.