Technical Description of Fact Sheet 

The fact sheet uses SAP Web Application technology.  The SAP Web Application technology is part of every SAP CRM 3.0 system.  XML is used as the data format. An XSL transformation processor together with an XSLT program converts the data so it can be displayed in HTML. 

 

The process of displaying the fact sheet has several steps:

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       1.      The browser (or the HTML control in a CRM application- such as the interaction center or business partner cockpit) places an HTTP request to call the fact sheet.  The URL for this request is shown below:
http://<BSPhost>:<BSPport>/sap/bc/bsp/sap/crm_bsp_cckpt_service_http/loader.htm

It is automatically generated in the CRM programs that use the CFS. You can use transaction SMICM (ICM monitor) to determine the host name and port.
Parameters that define the number of the customer whose data is to be displayed are transferred with this URL.  Possible parameters are shown in table 1.  The loader.htm BSP page is used to display the Loading data message…in the browser.  The user is immediately “redirected” to the /sap/crm/crm_cfs WAS service on the same application server that is the actual CFS. For more details, see the SICF transaction (maintain services).
The crm_bsp_cckpt_service_http BSP application also provides the mimes (pictures and cascading style sheets) required to display the CSF in HTML.

       2.      The /sap/crm/crm_cfs ICF service generates a view (CFS view) of the CFS data.
This view can consist of one or more information blocks (info blocks) that transfer their data to the view in an XML format.  To define which info blocks are displayed in a view, see Customizing under Customer Relationship Management ® Master Data ® Business Partner ® Business Partner Cockpit and Customer Information Sheet ® Define Info Blocks and Views.


The CFS can also be accessed directly from its URL, for instance by a program that avoids displaying the Loading data…message.  The URL is as follows:
http://<BSPhost>:<BSPport>/sap/crm/crm_cfs

The same parameters are transferred to this service as specified above and in the table below.
You can use a number of info blocks to display data from SAP CRM, from SAP R/3 (SD), SAP BW and SAP IS-U.

       3.      To display IS-U data in the fact scheet, you must allocate the RFC ISU XML Connector info block and, if available, the IS-U Style Sheet and Processor info block to the view. The first info block defines the data collection. The second info block specifies the XSL style sheet for the HTML transformation of the view, as the standard style sheet cannot be used for IS-U data. (You must only specify the style sheet as of support package 07.)
The remote function module EWHV_RFC is available on the IS-U side for including IS-U data.

       4.      The XSLT processor converts the XML string into a display format that can be defined using an XSL style sheet once processing is complete.  The style sheets can be stored in 2 places:

       5.       

·        As an XLST program (you can find examples in the Workbench in the CRM_CCKPT package under XLST transformations)

·        As a page of a BSP application (you can find examples in the Workbench- transaction SE80) in the CRM_CCKPT package under Web objects ® BSP applications.

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Always create your own style sheets as XSLT programs. These are internally pre-compiled and allow quicker access.

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bp	Business partner number
view	GUID for the view to be displayed
vkorg	Organization (not currently supported)
channel	Distribution channel (not currently supported)
app	Application (not currently supported)
handle	Application part (only in conjunction with the application, not currently supported)
processor	XSL (T) processor to be used. The following values are admissible:
	No entry	SAPI
	SAPI	XSLT program of WAS with XSLT program of style sheet
	SAP	XSLT program of WAS with BSP page of style sheet
	CNPL	Saxon (Java via RFC). No longer to be used.
	XML	No transformation; pure XML is returned
	EXT	External transformation- the style sheet is also specified in XML
style	Style sheet to be used