Before you can use the system for the first time, you have to use the SAP Implementation Guide to make a number of preliminary settings on the CRM Server, in the R/3 backend system and in other components.

You perform the steps described below in the SAP Implementation Guide (AcceleratedSAP ® Customizing ® Edit Project) under the following path:

These activities include defining the logical system, RFC destinations and R/3 backend parameters and creating the RFC user and publications and subscriptions for R/3 sites. You have to make all these settings in the SAP IMG before you can exchange data between an CRM Server and an R/3 backend or other systems.