Alert Monitoring for CRM Middleware 

Use

The Monitoring Cockpit provides an alert monitor for CRM Middleware. The Alert Monitor for CRM Middleware generates alerts when critical situations arise in CRM Middleware using threshold values and rules. Alerts draw your attention to critical situations, which saves you having to look for them yourself. With auto-reaction methods, the Alert Monitor can inform you of a problem or react differently to it even if you are not currently working in the Alert Monitor.

The Alert Monitor valuates inbound information, comparing it to the alert threshold values set. If the inbound data is higher or lower than a threshold value, the Alert Monitor triggers an alert.

For more information on using the monitor see SAP note 437187.

 

Features

The CRM Alert Monitor triggers alerts for the following situations:

·         BDoc message status:

BDoc message with error status

No response from the R/3 backend

·        Outbound queues in the CRM server and in the R/3 back-end system:

Errors in queue groups

Number of entries above the threshold value

·        qRFC inbound and outbound queues in the CRM server

Errors in queue groups.

Queues not registered

Errors in the qRFC scheduler

·        Queues for replication and realignment:

-          Queue demon has been stopped

-          Queues have been stopped

-          Size of a queue above the threshold value

Activities

You can use the CRM Middleware Alert Monitor to perform a periodic check on your CRM server:

...

       1.      Check the current status of your CRM server.

In the Monitoring Cockpit expand the node Monitoring Tools/Statistics. Here you will find the status of the CRM Middleware Alert Monitor.

Check if all entries are marked green.

       2.      In the View: Open alerts, check if there are any yellow (warning) or red (problem) alerts.

       3.      You should resolve any open alerts (alerts that cannot be processed).

Switch to the View: Open alerts and double click any yellow or red monitoring tree element in order to open the alert display and analyze the alerts.

Once you have analyzed an alert and performed the required actions, set it to Completed to remove it from the display of open alerts.

For more information, see the documentation on the Computing Center Management System, Monitoring in the CCMS and in the SAP Service Market Place.