In mySAP CRM. the entry and processing functions for contracts and orders are used by the mySAP Telecom, mySAP Utilities, mySAP Public Sector, and mySAP Waste solutions. Master data can be entered in mySAP CRM in order to control business transactions in the backend IS systems (IS-U, IS-T, IS-WA, and IS-PS).

In a new business partner data part, you can store controlling data for long-term business relationships with a business partner.

This data controls processes in invoicing, open item accounting, taxation, and correspondence processing. You can store several business agreements for each business partner.

You can activate the business agreement function in Customizing. The function allows you to integrate the FI-CA open accounting component with CRM.

In the case of a business transaction, the system maintains the allocation of transaction to business agreement. Invoicing documents for the business transaction are submitted to the active FI-CA in the SAP system.

If you have connected an IS system to CRM, and have activated the FI-CA component, the data for the contract account master is replicated automatically.