Service Products 

 

Definition

 

A service product is a master record (product of type Service) that is used to represent services in SAP CRM. These can be internal services or services performed at a customer’s.

 

Use

 

You can enter service products at item level in the service process to specify services requested by a customer.

 

Structure

 

Data, such as the unit of measure or estimated duration for the performance of a service, is defined in the service product. For general information about products in SAP CRM, see product documentation.

Service products can be configured. For more detailed information, see Configurable Products.

 

The sales data must always be maintained.