Groupware Integration 

Use

Planning tools such as Service Resource Planning require Groupware integration to be able to notify scheduled resources of their planned assignments.

WFD Server provides groupware integration, which enables you send information about groupware objects (groupware tasks and groupware appointments) from WFD Server to the groupware and from the groupware to WFD Server.

See also the documentation for Service Resource Planning:

Creating a Groupware Task

Creating a Groupware Appointment

Integration

·        Assignments are always transferred from the application to the groupware via WFD Server.

·        Data from the groupware is always transferred to the application via WFD Server.

·        Data transfer is always triggered when a user chooses the Save function.

Prerequisites

·        You use Workforce Deployment Server.

·        You run your planning tool in mySAP CRM 5.0.

·        You have set up the middleware in mySAP CRM.

·        The resources that are relevant for planning use:

○     MS Exchange 2000, or MS Exchange 2003

○     Lotus Domino 5.0, Domino 6.0, or Domino 6.5

·        The resource's e-mail address is known to the application.

·        WFD Server and the applications have the same time zone.

Features

The functionality is subdivided into:

Data Flow from WFD Server to the Groupware

Data Flow from the Groupware to WFD Server