Service Recall Order 

Definition

The service recall order is a special sales order for processing recall actions. Your customer requests that you deliver a certain quantity of service parts to be exchanged with built in damaged parts at a particular time.

Use

You create this kind of sales order to start a recall action. For more information about the prerequisites for this, see Service Recall Processing: Exchange of Defective Products.

Structure

The service recall order consists of a header and item area.

The Customizing required for the service recall order results in an additional tab page called Reference Objects being displayed at header level in the service recall order. On this tab page, you must enter the product IDs of the individual objects for which the customer receives service parts in exchange for damaged service parts.

After you have entered the individual objects on the Reference Objects tab page, the system determines the corresponding order items. The quantities for each of the order items are calculated by multiplying the quantity for each of the items in the sales order template by the number of individual objects entered in the service recall order.

You enter the product service letter for service recall processing in the Header Overview.

Integration

The service recall order is part of Service Recall Processing: Exchange of Defective Products. When you create this kind of sales order, you have to specify the product service letter for service recall processing. The system copies data, such as price agreements, from the product service letter, and copies product data for the service parts from the related sales order template to the service recall order.