Complaints 

Definition

Data required for the complaints and returns process.

Use

You can enter the following data:

●     Complaints/Returns

The Information to Carrier indicator allows you to specify whether the customer will notify the carrier themselves when returning materials. If not, shipping information sent by the customer will automatically and immediately trigger the carrier notification to the identified carrier.

You can also indicate whether the customer must confirm a delivery before shipment.

●     Follow-Up Action for Rejected New Parts/Used Parts

If the warehouse decides that the returned parts from a claim item are not in useful condition, information is needed as to how to proceed with these parts. Therefore a value limit is defined and two instructions as to what should be done if the item value is higher or lower than this value limit (scrap at warehouse, return to customer without consultation, or consult customer). These three control parameters are copied to the claim header. It is possible to overwrite these values at header level.
For more information about this process, see Follow-Up Activities for the Logistical Process.

●     Remanufacturer

For business partners with the Remanufacturer role, you can set the the External Remanufacturer indicator to distinguish between an internal remanufacturer (plant) and external remanufacturer.