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Process documentation Changing the Budget Billing Plan Locate the document in its SAP Library structure

Purpose

You can use this business process to change the budget billing plan in the Interaction Center (IC) Web Client of a utility company. This can take place by changing the budget billing amount or the meter reading.

Process Flow

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       1.      Call transaction for changing budget billing plan (SAP CRM)

       2.      Identify business agreement (SAP CRM)

       3.      System searches for contract account data (SAP R/3)

The contract account data is searched for in SAP IS-U/CCS.

       4.      Confirm business agreement (SAP CRM)

       5.      Select budget billing plan (SAP CRM)

       6.      Enter meter reading, period consumption, or budget billing amount (SAP CRM)

       7.      Save data (SAP CRM)

       8.      System changes budget billing plan (SAP R/3)

The budget billing plan data is changed in SAP IS-U/CCS.

       9.      Save budget billing plan changes (SAP CRM)

Result

You have changed the budget billing plan.

 

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