Integrated Functions in Other Systems

The paths listed below refer to documentation for functions that are used in this business scenario but are located in other systems (excluding SAP R/3):

Functions in SAP Business Information Warehouse (SAP BW)

·        Interaction Center (IC) Analytics

SAP Help Portal (help.sap.com) ® SAP NetWeaver ® Release ’04 ® <relevant language and release> ® BI Content ® Customer Relationship Management ® CRM Analytics ® Interaction Channel Analyses ® Interaction Center Analytics.

·        Business Explorer

SAP Help Portal (help.sap.com) ® SAP NetWeaver ® Release ‘04 ® <relevant language and release> ®SAP NetWeaver ® Information Integration ® SAP Business Information Warehouse ® BI Suite: Business Explorer.

Functions in SAP Enterprise Portal (SAP EP)

For more information about IC Analytics functions, see one of the following:

·        SAP Help Portal (help.sap.com) ® SAP NetWeaver ® Portal Content ® Content Catalog ® Specialist ® Service ® Business Package for SAP CRM <relevant release>.

·        www.iviewstudio.com/ ® Content Catalog ® Specialist ® Service ® Business Package for SAP CRM <relevant release>.