Send E-mail to Person Responsible 

Purpose

In campaign automation, the workflow templates that belong to the Campaign automation task set can be assigned to individual campaign elements.

The Send e-mail to person responsible workflow informs the person responsible for the campaign via e-mail.

Prerequisites

Classify the workflow template as a general task. Customer Relationship Management-> Marketing -> Marketing Planning and Campaign Management -> Campaign Automation -> Implement Workflow Customizing.

After starting the campaign, the workflows are scheduled/performed automatically. For this reason, no type linkages need to be made for this workflow template.

 

Process flow for workflow WS14000064 (CRM_CA4)

 

The Send e-mail to person responsible workflow informs the person responsible for the campaign via e-mail. The recipient can be specified via the Person responsible attribute or via the Employee responsible partner function.

During campaign process modeling, the following campaign element data is checked: the Person responsible attribute or the Employee responsible partner function must exist, as well as an e-mail form.

 

Technical Execution

The following information is of technical nature. You need this information if the implementation details are relevant for you, or if you wish to make your own enhancements.

 

Workflow template

The actual business process is implemented in the workflow template WS14000064 (CRM_CA4).

 

Object types

 

·         BUS2010022 (Campaign Element)