Installed Base Management 
Purpose
This component enables you to manage an installed base. It provides information about the serviceable items and other supporting information relevant to a service scenario. Data for an installed base can be used in a service order to determine:
· The product for which a problem has been reported
· Information on the location of the product
If a business partner has several pieces of equipment that need to be serviced, you can view the address information and the exact location of the equipment.
Integration
With other Mobile Service components
|
To do this |
Use this component |
|
Display business partners and contact person details such as address, phone number and so on. |
· Business Partners For more
information, see · Contact Persons For more
information, see |
|
Assign an installed base component to a service order record as a reference object.
|
· Service Orders For more information, see Maintaining Reference Object Details: Service Order Header and Maintaining Subject and Reference Object Details: Service Item. · Service Confirmation For more information, see Maintaining Reference Object Details: Service Confirmation Header. and Maintaining Subject and Reference Object Details: Service Confirmation Item. |
Features
You use Installed Base Management to:
· Search for an installed base component.
· View the structure for each installed base as a hierarchy.
· Change the structural position of an installed base using the drag and drop feature.
For more information, see Display / Change an Installed Base Structure.
· Display associated business partner information for an installed base and its components.
For more information, see Processing Installed Base.
Constraints
This component allows you to display and maintain the structure for an installed base. However, it does not allow you to create or delete an Installed Base using the Mobile Service application. You can only do this in CRM Enterprise.