Processing Utility Contracts in the
IC 
Use
In the Interaction Center of a utility company using the dual contract model, you can use this process to create a utility contract item directly in the CRM system, which is then replicated in SAP IS-U. Changes to technical objects and contract installations in SAP IS-U are made automatically via the master data generator. You send the customer the contract confirmation (welcome letters) from the CRM system, and can then monitor the status of the contract in the CRM system.
Prerequisites
The customer has accepted the utility quotation you offered him/her (see Utility Quotation Processing in the IC).
Process Flow
...
1.
Identify or create connection object or
point of delivery
In the CRM system you identify the technical objects (connection object /
point of delivery) for the customer. If the business partner or technical
objects do not exist in SAP CRM, you create them.
2.
Create utility contract item with
reference to point of delivery (supply)
You create a utility contract item from the supply category, with reference to
the point of delivery.
3.
Propose products
You propose various products, such as renewable electricity products, family
electricity products or single electricity products.
4.
Cross sell, up
sell, or down sell products
You cross sell, up sell or down sell products to the customer (for example,
energy-saving lights or an electricity-saving microwave).
5.
Provide product information
You inform the customer about the respective products.
6.
Configure product
You configure the product. For
example, you enter the move-in meter reading or device numbers, or determine
whether it is a single-rate or double-rate meter.
7.
Determine and
process conditions
You maintain the conditions (such as discounts or surcharges).
8.
System replicates
utility contract item
When saved, the utility contract item is replicated in SAP IS-U.
9.
System calls master
data generator
The master data generator is automatically called in SAP IS-U.
10.
System creates or
changes technical objects
In SAP IS-U, the technical objects belonging to the affected IS-U contract are
created or changed.
11.
System creates or
changes installation
In SAP IS-U, the installation belonging to the affected IS-U contract is
created or changed.
12.
System creates
move-in
In SAP IS-U, a move-in is automatically executed, which links the utility
contract with the installation.
13.
System creates
utility contract (supply)
In SAP IS-U the move-in is used to automatically create a utility contract
(supply).
14.
System updates
status of utility contract item (supply)
The status of the utility contract item from the supply category is updated in
SAP CRM.
15.
Create utility
contract item with reference to point of delivery (grid usage)
You create a utility contract item from the grid usage category, with
reference to the point of delivery.
16.
System uses point
of delivery attributes to determine grid product
You must enter a grid usage product created in the CRM system as the product.
This product defines the grid usage conditions.
17.
System replicates utility contract
item
When saved, the utility contract item is replicated in SAP IS-U.
18.
System calls master data generator
The master data generator is automatically called in SAP IS-U.
19.
System creates or changes technical
objects
In SAP IS-U, the technical objects belonging to the affected IS-U contract are
created or changed.
20.
System creates or changes
installation
In SAP IS-U, the installation belonging to the affected IS-U contract is
created or changed.
21.
System creates move-in
In SAP IS-U, a move-in is automatically executed, which links the utility
contract with the installation.
22.
System creates utility contract (grid
usage)
In SAP IS-U the move-in is used to automatically create a contract (grid
usage).
23.
System updates status of utility contract
item (grid usage)
The status of the utility contract item from the grid usage category is
updated in SAP CRM.
24.
Send contract confirmation to
customer
You send a contract confirmation (welcome letter) from SAP CRM to the
customer.
25.
Monitor status of utility contract
You monitor the utility contract status in SAP CRM.