Toolbars 

Use

The toolbar contains a set of function shortcuts in the form of buttons, and a section where agents select their mode in the system. Modes simply indicate whether the agent is available to process incoming contacts. Although the toolbar is a in a fixed position at the top of the screen, you can tailor the content and text of the toolbar to fit your needs.

Features

For users of the Interaction Center (IC) WebClient, see Toolbars in IC WebClient.