Managing Payment Data 

Purpose

The Interaction Center agent can use this business process to create new payment data for a business partner, change or delete existing payment data, and assign the new or changed payment data to a business partner’s business agreement(s).

Process

The following business process runs in SAP CRM:

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       1.      Identify account for Financial Customer Care

       2.      Identify business agreement

       3.      Run interactive script

       4.      Select payment data

       5.      Change payment data

       6.      Add payment data

       7.      Assign payment data to business agreement

       8.      Save payment data changes

       9.      Replicate changes to FI-CA

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