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Function documentation Mail Forms Locate the document in its SAP Library structure

Use

Mail forms are used for direct mailing in conjunction with marketing campaigns. They facilitate personalized communication with business partners on a mass scale. The layout and content of a mail form can be adapted according to the communication channel (E-mail, letter, fax, and SMS) selected.

You send personalized mails from within the CRM Marketing Planner where you assign target groups to a given marketing element. The marketing mail is then sent to all business partners in this target group. For more information, see Structure linkMarketing Projects.

Some typical uses for mails forms:

·        E-mail for newsletter

·        Fax for product information

·        SMS for invites to events

·        Letters for launching products

Features

·        Mail form creation

For more information, see Mail Form Construction.

·        Mail form processing

For more information, see Mail Form Processing.

·        Mail form preview and test

For more information, see Mail Form Tools.

·        Mail form usage in different contexts

For more information, see Mail Form Usage.

 

 

 

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