| Web request (CRM-ISE-WBF) |
A service requested via the Web using a form.
A Web request is adapted to the service requested and different views (for example, applicant and processor) are also possible.
Applicants who have Web access and - in the case of requests for services which require registration - a user in CRM, can open any requests required in the Web at any time, enter request-specific data and submit them via the Web. When the request is received, a service order is generated in CRM which can be used to process the request.
From a technical viewpoint, Web requests are therefore also defined as an interlinkage between a request category and a service order.