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Function documentation Extended Complaints and Returns in E-Service Locate the document in its SAP Library structure

Use

Extended Complaints and Returns is an application that is functionally distinct from Complaints and Returns. It enables users to:

·        Create complaints from scratch or from a reference document (sales order, invoice, delivery)

·        Create returns from scratch or from a reference document (product service letter or campaign)

·        Display complaints

·        Display returns

·        Confirm and resubmit rejected items

 

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