Functions Used in This Business Process 

This list contains functions that are relevant to this business process. For more information about an individual function, click the function and then choose Synchronize.

·        Identify Account/Business Partner Search

·        Interaction History

·        Alerts and Messages

·        Interactive Scripting

·        Agent Inbox in the Interaction Center WebClient

·        Agent Inbox in the Interaction Center WinClient

·        E-Mail

·        Chat

·        Fax Processing and Letter Processing

·        Knowledge Search

·        Interaction Record

·        Processing Business Transactions in the Interaction Center

·        Scratch Pad