Simulating Service Plans 

 

Purpose

Service plan simulation provides you with a list of future service orders and allows you to determine the necessary resources (service employees, service parts) for each service order, and to calculate the workloads for a predefined period.

Service plans can be simulated for a period occurring in the near future (for example, for the next week or month), but also for longer-term periods (for example, over the entire life cycle of a service plan.) You can also, for example, simulate all existing service plans, or just the service plans of a certain customer for a defined period.

In addition, you can fix a time for the start of the simulation. You can make a setting for all service plans for the next month to be simulated at the start of every month.

Prerequisites

You have created service plans in the system.

Process Flow

To perform the simulation, choose Service -> Service Contracts and Service Plans -> Simulate Service Plans in the SAP menu.

You can restrict the simulation according to your requirements by entering selection criteria, and you can then start a report whereby the system selects the relevant service plans using these criteria.

From the list of these service plans, you select those that should be taken into account for the simulation, and then you start the simulation.

Result

During the simulation, virtual service orders are created using existing service plans and taking the date rules that exist there into account. These virtual service orders are displayed in the list together with additional information, for example information about the required resources and products.

The virtual service orders cannot be stored in SAP CRM, but they can be read and used by the company. You can gather information directly about the expected workloads for a period in the future, without first having to send this data to SAP BW for analysis.

If necessary, you can send the data forecast during the simulation to SAP BW to perform further, more detailed analyses, or to compare current and planned service data. SAP supplies predefined queries for analyzing the simulated data in SAP BW.