Action Monitor 

Use

You can monitor and trigger the processing of actions for several documents and marketing objects using the action monitor.

If, for example, you have set the processing time for an action (for example, output) as Process Using Selection Report in Customizing, you can select the actions and trigger processing manually with this program.

It can also make sense to process actions with the processing time When Saving using the action monitor. If, for example, time-dependent conditions have been fulfilled after a certain time without any changes to the document. The program should be executed regularly so that actions are also started in these cases.

If you regularly schedule the program as a background job, the system can automatically start certain actions, whose start conditions have been fulfilled, at a particular time.

Define a variant for this in which you specify your selection criteria and select the flag Process without Dialog.

Integration

The action monitor program RSPPFPROCESS (transaction SPPFP) originates from the Post Processing Framework (PPF). You can use this program to check processing for all actions (for example, output, follow-up documents).

Features

Selection

You select actions based on the application (in CRM, this is usually CRM_ORDER, except for Marketing Planner actions; use CRM_MKTPL), the action profile, the document number (application key), the status (for example, unprocessed) or the Processing Time.

If you select the flag Process without Dialog the system automatically processes the selected actions without first outputting a list.

Task

You receive a list of actions according to your selection criteria.

In the status column, you can see whether the action

·        is not processed (yellow)

·        has been processed successfully (green)

·        has been processed incorrectly (red)

You can select individual actions in the list and

·        trigger processing manually: for this, select the Process  symbol.

·        repeat processing.

·        display output issue: For this, select the Preview  symbol.

·        display a processing log. For this, select the Processing Log  symbol.

You can also display whether the action has been changed, repeated, created manually or blocked. Change your table layout settings with .

Activities

To display actions that have not been processed up until today, proceed as follows:

...

       1.      Call up transaction CRMC_ACTION_JOB for sales transactions and CRM_MKT_ACTION_JOB for marketing objects.

The screen PPF: Selection and Processing Actions appears.

       2.      Enter further selection criteria, for example:

Action profile ORDER_MESSAGES or CRM_MKTPL_TPM and

Creation date to Today’s date

       3.      Choose Execute.

       4.      You see a list of unprocessed actions that have been created in the system up until today.

See also:

You can find out about the procedure for working with the action monitor, for example printing transaction documents, in printing output via the action monitor.