| service plan (CRM-BTX) |
The functional enhancement of the service contract.
Services and follow-up activities that are to be performed regularly are entered in the service plan, as well as the service intervals and dates on which these planned services are to be executed.
A service plan can be used to help to schedule and describe the scope of recurring planned services (such as maintenance or the creation of quotations).
The service plan uses scheduling to generate maintenance call objects in the system, such as a service order or a quotation, based on time intervals or counter readings.